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  • Why do you need a doctor's note?

    In order to prove that an animal is an emotional support animal, you may be asked to provide documentation from a licensed professional (doctor, psychiatrist, or other mental health professional) stating that the animal is an essential part of treatment for a disability. A landlord or business may ask you to provide a doctor’s note or they could deny you and your emotional support animal. All airlines require the letter.

    Regardless of whether you are asked to show a doctor’s letter, it is very helpful to have one on file just in case.

    • Call to see if you qualify for a free consultation or just to ask us a question about the process.
    • A doctor in our network may be able to prescribe an emotional support animal with only one phone call
    • You don’t pay anything unless the mental health professional approves you
    • There’s absolutely no risk to you, so give us a call!
  • Traveling with animals

    To travel with an emotional support animal on an airplane, you must provide supporting documentation that must be from a licensed mental health professional or a medical doctor which states the following:

    • That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition.
    • That you need the emotional support animal as an accommodation for air travel and/or for an activity at your destination.
    • That the individual providing the assessment is a licensed mental health professional or medical doctor, and you are under his or her professional care.

    *** UPDATE! As of 2018, American Airlines, United Airlines, Alaska Air and Delta require extra documentation filled out by a medical professional to accompany the doctor’s letter. If you would like to have this filled out by one of our medical professionals, please let us know and we can send a supplemental document along with the doctor’s letter for a small additional fee.

  • Living with animals

    Landlords are required to make a reasonable accommodation for a person who requires an emotional support animal that allows that person to live with the animal, even if the landlord has a no-pet policy. However, the landlord may require written documentation that the animal is truly a prescribed emotional support animal.

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Our Guarantee

We guarantee that the ESA letter you receive is from a mental healthcare professional licensed to practice in your state and will work as intended. However, if for any reason your landlord or airline tries to deny you your ESA rights, our internal legal team will remedy the issue.

Join our 10,000+ happy ESA letter customers today!