Terms & Conditions

ACCEPTANCE OF TERMS AND CONDITIONS

ValidESALetters.org provides various Services to you that are subject to these Terms and Conditions and/or Terms of Service (“TOS”), which may be updated by us from time to time without notice to you. By accessing and using our Website or Services you accept and agree to be bound by the terms and provisions of the TOS, even as amended. In addition, if you choose to use any Items with references to ValidESALetters.org, use any of Items we sell or provide on our website (including, but not limited to Identification Cards, Certificates, Patches, Animal Tags, etc.), refer to ValidESALetters.org in any way online or offline, you accept and agree to be bound by the terms and provision of the TOS. All such terms, guidelines or rules (including but not limited to our Privacy Policy) are hereby incorporated by reference into the TOS. All information in ValidESALetters.org, including but not limited to, data and information provided by users and registrants, information provided by ValidESALetters.org both in online form and offline form, shall hereby referred to as Content.

DESCRIPTION OF VALIDESALETTERS.ORG SERVICES

Our Rules of Conduct:

ValidESALetters.org is a platform through which individuals can obtain products and services for Emotional Support /Assistance Animals. ValidESALetters.org Is Not a Medical, Psychological, or Mental Healthcare Provider and Does Not Provide Medical, Psychological or Mental Healthcare Advice. You understand and agree that any mental health professional or provider to whom we refer you is independent of ValidESALetters.org and is practicing under his/her own standards of care and/or the state standards of care as applicable.

User’s Rules of Conduct:

Any products and/or services that we provide are not intended to be a certification process, nor would that be necessary under the law. We do not investigate the training or abilities of any animal for which you or any client purchases products and/or services through our platform. We do not provide any warranties concerning the abilities or training any such animals. We are not responsible or liable for the actions of any animal utilizing any of the products or services sold through our website.

We do not examine the nature of the disability or require any user to disclose a disability in order to purchase products or services.

Our services provide no protection above or beyond the law. We are a tool, similar to an online resume or other online profile service. All data that is used is based solely on the assertions of the provider or user themselves.

You understand and agree that ValidESALetters.org Services are provided “AS-IS” and that ValidESALetters.org assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to ValidESALetters.org Services and understand that access may involve third-party fees (such as Internet service provider or airtime charges). You are solely responsible for those fees. In addition, you must provide and are responsible for all equipment necessary to access ValidESALetters.org Services.

YOUR ADDITIONAL OBLIGATIONS

By using ValidESALetters.org Services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving ValidESALetters.org Services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by ValidESALetters.org website and any third parties to whom ValidESALetters.org may refer you such as a licensed mental health professional. If you provide any information that is untrue, inaccurate, not current or incomplete, or ValidESALetters.org has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ValidESALetters.org has the right to suspend or terminate your account and refuse any and all current or future use of ValidESALetters.org Services (or any portion thereof).

VALIDESALETTERS.ORG PRIVACY POLICY

Registration and Profile Data and certain other information about you are subject to our applicable Privacy Policy. For more information, see the full ValidESALetters.org Privacy Policy at ValidESALetters.org/privacy.php. You understand that through your use of ValidESALetters.org Services you consent to the collection and use (as set forth in the applicable privacy policy) of this information.

MEMBER ACCOUNT, PASSWORD AND SECURITY

If you create a password and account with ValidESALetters.org, you are solely responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify ValidESALetters.org of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. ValidESALetters.org cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

MEMBER CONDUCT

You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such Content originated. This means that you, and not ValidESALetters.org, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via ValidESALetters.org Services. Under no circumstances will ValidESALetters.org be liable in any way for any Content, including, but not limited to objectionable or offensive Content in Profile Pages, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed, transmitted or otherwise made available either online or offline.

We believe that Emotional Support Animals must behave in exemplary fashion at all times. If you or your Emotional Support Animal is involved in any act of aggression or violence towards a person, other animal or property you are solely responsible for any consquences. We may not be held liable in any way for the actions of our members or their animals either online or offline as they are 100% responsible for themselves at all times.

You agree to not use ValidESALetters.org Services to:

  • a) Misrepresent any animal as a, Emotional Support Animal and/or Service Animal for any reason whatsoever. Misrepresenting an animal as a Service Animal, Emotional Support Animal, and/or Therapy Animal may be punishable by incarceration, fines including, but not limited to, other local or federal laws;
  • b) Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, the United States Department of Justice Americans with Disabilities Act (ADA);
  • c) Impersonate any person or entity, including, but not limited to, a ValidESALetters.org official, employee, volunteer or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • d) Manipulate any documents provided to you by or through ValidESALetters.org in order to change the origin or content of any document transmitted by or through ValidESALetters.org;
  • e) Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • f) Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Department of Justice, or any other entities or agencies having the force of law;

You acknowledge that ValidESALetters.org may or may not pre-screen users and/or Content, but that ValidESALetters.org shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Registrations or Content that are available via ValidESALetters.org Services. Nevertheless, ValidESALetters.org shall have the right to remove any Content that violates our Terms of Service or is otherwise objectionable.

You acknowledge, consent and agree to allow ValidESALetters.org to access, preserve and disclose information that you provide to us if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Terms of Service; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of ValidESALetters.org, its users and the public.

CONTENT SUBMITTED OR MADE AVAILABLE FOR INCLUSION ON VALIDESALETTERS.ORG WEBSITE AND SERVICES

ValidESALetters.org does not claim ownership of information that you submit or make available to ValidESALetters.org. We will never share or distribute your personal information for any reason. However, please note that certain portions of ValidESALetters.org Website and Services may be Publicly Accessible, including a registrant’s Profile Page.

INDEMNITY

You agree to indemnify and hold ValidESALetters.org, Therapy Referrals, LLC, and affiliates, volunteers, employees and partners harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post, transmit, modify or otherwise make available through ValidESALetters.org Services, your use of ValidESALetters.org Services, your connection to ValidESALetters.org Services, your use of any and all ValidESALetters.org branded merchandise including but not limited to Patches, Identification Cards, Certificates, Animal Tags or other materials, your violation of the TOS, or your violation of any rights of another.

NO COMMERCIAL REUSE OF VALIDESALETTERS.ORG SERVICES, WEBSITE OR MATERIALS

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, personal gain (including, but not limited to, access to public or private buildings or transportation) any portion or use of, or access to, ValidESALetters.org Services (including, but not limited to, ValidESALetters.org Logo, the names “[names], or ValidESALetters.org URL, “ValidESALetters.org”, “USServicesAnimals.com”, Content, Patches, Identification Cards, Certificates, Animal Tags, or Identification Number. We do not license our Marks, therefore anyone using them for identification purposes is doing so without our permission and is infringing on our trademark.

GENERAL PRACTICES REGARDING USE AND STORAGE

You also understand and agree that ValidESALetters.org may communicate with you. This communication may include advertisements and that these advertisements are necessary for ValidESALetters.org to provide Services. You also understand and agree that ValidESALetters.org Services may include certain important communications from ValidESALetters.org, such as service announcements, administrative messages and other informational updates, and that these communications are considered part of ValidESALetters.org membership and you will not be able to opt out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the current ValidESALetters.org Services, including the release of new products, shall be subject to the TOS.

MODIFICATIONS TO VALIDESALETTERS.ORG SERVICES

ValidESALetters.org reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, ValidESALetters.org Services (or any part thereof) with or without notice. You agree that ValidESALetters.org shall not be liable to you or to any third party for any modification, suspension or discontinuance of ValidESALetters.org Services (or any part thereof).

TERMINATION

You may terminate your ValidESALetters.org account and access to ValidESALetters.org Services by deleting your registrations from within the Registry using the tools we provide.

You agree that ValidESALetters.org may, without prior notice, immediately terminate, limit your access to or suspend your ValidESALetters.org account and access to ValidESALetters.org. Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) breaches or violations of the TOS or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to ValidESALetters.org Services (or any part thereof), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, (f) engagement by you in fraudulent or illegal activities including, but not limited to, misrepresentation of an animal. Furthermore, you agree that all terminations, limitations of access and suspensions for cause shall be made in ValidESALetters.org’s sole discretion and that ValidESALetters.org shall not be liable to you or any third party for any termination of your account or access to ValidESALetters.org Services.

Termination of your ValidESALetters.org account includes any or all of the following: (a) removal of access to all or part of the offerings within ValidESALetters.org Services, (b) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (c) barring of further use of all or part of ValidESALetters.org Services.

LINKS

ValidESALetters.org may provide links to other World Wide Web sites or resources. You acknowledge and agree that ValidESALetters.org is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that ValidESALetters.org shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such

DISCLAIMER OF WARRANTIES

YOUR USE OF VALIDESALETTERS.ORG SERVICES AND ITEMS ARE AT YOUR SOLE RISK. VALIDESALETTERS.ORG SERVICES AND ITEMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. VALIDESALETTERS.ORG, THERAPY REFERRALS, LLC AND AFFILIATES, VOLUNTEERS, EMPLOYEES AND PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

VALIDESALETTERS.ORG, THERAPY REFERRALS, LLC AND AFFILIATES, VOLUNTEERS, EMPLOYEES AND PARTNERS MAKE NO WARRANTY THAT (I) VALIDESALETTERS.ORG SERVICES OR PRODUCTS WILL MEET YOUR REQUIREMENTS; (II) VALIDESALETTERS.ORG SERVICES OR PRODUCTS WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF VALIDESALETTERS.ORG SERVICES OR ITEMS WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH VALIDESALETTERS.ORG SERVICES WILL MEET YOUR EXPECTATIONS; AND (V) ANY ERRORS IN THE SERVICES OR ITEMS WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED, E-MAILED, SENT VIA TRADITIONAL MAIL OR OTHERWISE OBTAINED THROUGH THE USE OF VALIDESALETTERS.ORG SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR AND HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION WITH RESPECT TO ANY DAMAGE THAT RESULTS FROM THE RECEIPT OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VALIDESALETTERS.ORG OR THROUGH OR FROM VALIDESALETTERS.ORG SERVICES OR ITEMS SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT VALIDESALETTERS.ORG, THERAPY REFERRALS, LLC. AND AFFILIATES, VOLUNTEERS, EMPLOYEES AND PARTNERS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, EMPLOYMENT, PERMANENT OR TEMPORARY HOUSING, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF VALIDESALETTERS.ORG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (A) THE USE OR THE INABILITY TO USE VALIDESALETTERS.ORG SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ONLINE OR OFFLINE; OR (E) ANY OTHER MATTER RELATING TO VALIDESALETTERS.ORG SERVICE.

NO THIRD-PARTY BENEFICIARIES

You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.

NOTICE

ValidESALetters.org may provide you with notices, including, but not limited to e-mail, traditional mail, Twitter and Blog postings. You agree to receive all communications from ValidESALetters.org electronically, including by e-mail or by posting them on ValidESALetters.org. User further agrees such communications provided electronically will satisfy any legal requirement that such communications be in writing. Such notices may not be received if you violate this TOS by accessing ValidESALetters.org Services in an unauthorized manner. Your agreement to this TOS constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed ValidESALetters.org Services in an authorized manner.

GENERAL INFORMATION

Entire Agreement. The TOS constitutes the entire agreement between you and ValidESALetters.org and governs your use of ValidESALetters.org Services, superseding any prior version of this TOS between you and ValidESALetters.org with respect to ValidESALetters.org Services. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party products, including, but not limited to, Flickr, Twitter or PayPal.

Choice of Law and Forum. You agree that ValidESALetters.org will have first choice of forum regardless of your location.

Waiver and Severability of Terms. The failure of ValidESALetters.org to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. If any provision of the TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.

No Right of Survivorship and Non-Transferability. You agree that your ValidESALetters.org Account and Registration is non-transferable and any rights to your ValidESALetters.org Profile Contents within your Account and Registration terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.

Please report any violations of the TOS privately to our Customer Service Department.

Our Guarantee

We guarantee that the ESA letter you receive is from a mental healthcare professional licensed to practice in your state and will work as intended. However, if for any reason your landlord or airline tries to deny you your ESA rights, our internal legal team will remedy the issue.

Join our 10,000+ happy ESA letter customers today!