An emotional support animal is a companion animal that provides relief and comfort to a person with a mental or emotional disability. They do not have to be specifically trained which means they do not qualify as a service animal under the Americans with Disabilities Act (ADA). However, federal law states that if you have a letter from a licensed mental health professional stating your need for an emotional support animal, you can fly with your animal for free in the cabin and live with your animal without having to pay pet fees even if your landlord has a no-pet policy.
We guarantee that the ESA letter you receive is from a mental healthcare professional licensed to practice in your state and will work as intended. However, if for any reason your landlord tries to deny you your ESA rights, our internal legal team will remedy the issue.