Frequently Asked Questions

An emotional support animal is a companion animal that provides relief and comfort to a person with a mental or emotional disability. They do not have to be specifically trained which means they do not qualify as a service animal under the Americans with Disabilities Act (ADA). However, federal law states that if you have a letter from a licensed mental health professional stating your need for an emotional support animal, you can fly with your animal for free in the cabin and live with your animal without having to pay pet fees even if your landlord has a no-pet policy.

If a licensed mental health professional diagnoses you with a mental or emotional disability, then yes, you qualify to have an emotional support animal.

Any animal or breed can be an emotional support animal, you just need a letter from a licensed mental health professional stating your need for an ESA. We recommend checking with the airline you are flying with or your landlord if you have an exotic pet as they are only required to provide a reasonable accommodation, and they may consider your animal unreasonable.

An emotional support animal by definition provides relief and comfort to people who suffer from mental or emotional disabilities. A few examples of the disabilities covered are depression, anxiety, bipolar disorder, panic attacks, fear and phobias, and many other psychological and emotional conditions.

Federal law allows you to fly or live in no-animal housing with your animal providing that you have a letter from a licensed mental health professional stating your need for an emotional support animal.

The Fair Housing Act states that housing providers are "...obligated to permit, as a reasonable accommodation, the use of animals that work, provide assistance, or perform tasks that benefit persons with disabilities, or provide emotional support to alleviate a symptom or effect of a disability."

"The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments." It only applies to air carriers that provide regularly scheduled services for hire to the general public.

If you have a letter from a licensed mental health professional stating your need for an emotional support animal, your pet can stay with you at your residence even if your landlord or housing authority do not allow pets.

If you qualify, the letter you will receive is written to meet federal guidelines. If you do not qualify, you will not be charged. Therefore, refunds will be reviewed on a case-by-case basis by our legal team.

Yes, all of the mental health professionals who work with us are licensed in the state they practice in.

Our Guarantee

We guarantee that the ESA letter you receive is from a mental healthcare professional licensed to practice in your state and will work as intended. However, if for any reason your landlord or airline tries to deny you your ESA rights, our internal legal team will remedy the issue.

Join our 10,000+ happy ESA letter customers today!